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Frequently Asked Questions
Our cow yards have the healthiest of the Gir Cows whose milk is a pure A2 Milk. Our state of the art processing and packaging center makes Kow Kart a leader in A2 Milk supply.
- Health & Happiness
- Quality & Consistency
- Honesty & Transparency
- Wide range of Organic & Non Toxic Products.
Yes, all the edible products have FSSAI license. And other products are also lab tested & have the necessary certifications from the concerned departments which are mentioned in the product packing.
None of the animals are harmed, rather we rescue and provide shelter to animals that are suffering from any kind of disability, illness or left abandoned in the streets. We respect our mother cows and take care of them.
Definitely Yes, all the products are eco-friendly and sustainable. From raw material to product packaging, great attention is paid to create non polluting environment. We are 100% planet positive brand.
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days. If the customer wants to return the products they have to request for return within 12 HOURS of delivery of the products. The amount will be refunded via same source within 15 to 20 working days.
Return Policy
We provide no Question Asked Return Policy. Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Prior to returning any items, please contact the Customer Service Department to Return Material and shipping instructions.
We will do our best to fulfill requests to return material. Returns accepted for items ordered should be initiated with NEXT DAY from product delivery.
If the customer wants to return the products they have to request for return within NEXT DAY of delivery of the products. The amount will be refunded via same source within 15 to 20 working days. Also in case of undamaged & original packing condition which should not be not tampered, amount will be refunded via same source within 15 to 20 working days, however, Customer has to bear the cost of return.
Replacement Policy
In case of any damage of goods we will replace the goods upon initiating replacement within 3 days of delivery and after returning the damaged goods we will replace the item within 10 to 15 business days.
Cancellation Policy
In case of cancellation of order before dispatching and within 3 days of the order given, the transaction amount will be refunded via same source within 15 to 20 working days.
We request you to go through our return policy here . If the product meets our return guidelines you can send us an email at [email protected] with your order details and we’ll resolve the issue.